DumuCustomer accountA lasting account withYour business
Consistent service on shared devices
Help every staff member continue the same customer relationship.
Dumu gives shared branch devices a focused customer-service workspace, while individual staff PINs keep the person serving each relationship clear.
The technology stays in the background. Staff recognise the customer, understand what the customer can use, and continue the relationship without needing the owner’s full workspace.
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DepositBuild value for later
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Come backThe relationship continues
For the service point
Keep the counter focused on the customer, not the administration behind Dumu.
Once the owner activates the shared terminal for its branch, staff can use a clear workspace for recognising customers and continuing their accounts.
- ✓Find a customer by phone
- ✓Scan a Dumu card or digital pass
- ✓Welcome a new regular customer
- ✓See the value available for the next purchase
For the customer
Receive a consistent experience even when a different person is serving.
The relationship belongs to the business rather than one employee’s memory. The current staff member can pick up from the same customer account and complete the next interaction.
- ✓Recognition across staff changes
- ✓The same deposited value and merchant credit
- ✓Clear confirmation before the account changes
- ✓A continuing experience across shifts
For responsible control
Keep routine service simple and sensitive decisions with managers.
Operators handle regular customer activity. Managers receive the additional tools needed for merchant credit, corrections, account review, and branch oversight.
- ✓Operator and manager roles
- ✓Individual staff sessions
- ✓Idle locking for shared devices
- ✓Manager responsibility for sensitive account changes
The workflow
The device stays shared; the customer relationship and staff responsibility stay clear.
Dumu separates the trusted branch device from the person serving the customer right now.
- 01
Owner activates the device
The terminal is connected to the correct Dumu business and branch.
- 02
Staff signs in
An individual PIN starts the current staff member’s short session.
- 03
Customer is recognised
Phone, card, or pass reconnects the customer to the lasting account.
- 04
The next staff member starts fresh
The staff session ends while the approved branch device remains ready.
Questions business owners ask
Understand how staff service fits the customer relationship.
Clear answers help you decide whether Dumu matches the way regular customers already interact with your business.
Why does the device need activation?+
Activation connects the shared device to the correct Dumu business and branch before staff use it to serve customer accounts.
Do staff share one PIN?+
No. Each staff member uses an individual PIN so the current person and role remain clear on the shared device.
Does the owner need to sign in for every customer?+
No. After activation, authorised staff use the focused terminal workflow. Owner controls remain separate.
What is reserved for managers?+
Manager responsibilities include customer credit decisions, controlled corrections, reconciliation, and branch-level review.
Make the next visit part of today
Give regular customers a lasting account with your business.
Start with your real branch, team, and customer relationships. No payment card is required to begin the full 30-day trial.