DumuCustomer accountA lasting account withYour business
One relationship across your business
Let the customer relationship travel to every active branch.
Dumu gives the customer one lasting account with the business, while each branch keeps the context it needs to serve that relationship well.
A regular customer should not become a new customer just because they walked into another location. Their deposited value, merchant credit, card, and identity can continue with the same business.
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DepositBuild value for later
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Come backThe relationship continues
Business-wide continuity
Customers build a relationship with your brand, not only one counter.
Dumu keeps the lasting customer account at business level. When the customer visits another active branch, authorised staff can reconnect to the same relationship.
- ✓One customer identity across the organisation
- ✓The same deposited value and account position
- ✓Merchant credit remains tied to the customer
- ✓Card, pass, or phone lookup works with the same account
Branch-aware service
Share the relationship without losing where each visit happened.
The customer experience stays continuous while Dumu keeps the branch and staff context behind each interaction. Owners can understand the business-wide relationship and branch teams can focus on serving it.
- ✓Branch context on customer activity
- ✓Staff assigned to selected or all branches
- ✓Named terminals for each service point
- ✓Branch summaries for responsible managers
Growth
Open another branch without asking regular customers to rebuild trust.
A new active branch joins the same Dumu business and customer community. The company grows its reach while the customer keeps the relationship already established.
- ✓Add branches within the selected plan
- ✓Activate the right staff and devices
- ✓Serve existing customers from day one
- ✓Preserve relationships if a branch later becomes inactive
The workflow
The business grows; the customer relationship stays whole.
Each branch joins the same customer promise instead of creating its own isolated version.
- 01
Add the branch
The owner creates the new active location inside the same Dumu business.
- 02
Prepare the team
Staff and shared terminals receive the correct branch access.
- 03
Recognise existing customers
The branch can reconnect regular customers to the accounts they already hold.
- 04
Continue the relationship
Deposits, spending, credit, and customer access remain connected business-wide.
Questions business owners ask
Understand how multi-branch fits the customer relationship.
Clear answers help you decide whether Dumu matches the way regular customers already interact with your business.
Does each branch create a separate customer account?+
No. The customer holds one lasting account with the business. Dumu keeps branch context without breaking the relationship into separate accounts.
Can staff be limited to particular branches?+
Yes. Owners can assign staff to selected branches or allow them across all branches, depending on their responsibility.
What happens when a branch is made inactive?+
The relationship history remains with the business. New activity at the inactive branch is limited without deleting the customer’s account.
How many branches can Dumu support?+
Start supports one active branch, Business up to three, Pro up to ten, and Enterprise supports custom requirements.
Make the next visit part of today
Give regular customers a lasting account with your business.
Start with your real branch, team, and customer relationships. No payment card is required to begin the full 30-day trial.