DumuCustomer accountA lasting account withYour business
From first visit to lasting relationship
Give customers an account today that becomes more valuable on every return.
Dumu starts with your business, connects your branches and staff, then gives regular customers a lasting way to deposit, spend, access merchant credit, and come back.
The setup creates the business context once. After that, every customer interaction continues the same relationship through the Dumu account, card, digital pass, staff terminal, and customer view.
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DepositBuild value for later
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Come backThe relationship continues
1. Prepare the business
Create the place where customer relationships will live.
The owner signs in, creates the Dumu business, begins the full trial, and adds the first branch, staff members, and shared service device.
- ✓Phone OTP owner sign-in
- ✓Business identity and type
- ✓First active branch
- ✓Manager, operator, and terminal setup
2. Welcome the customer
Turn a regular customer into an account-holder with your business.
Create the customer’s lasting account and give them a digital pass or optional physical Dumu card. The customer now has a clear way to return to the relationship.
- ✓Create the customer using their phone identity
- ✓Issue a digital pass
- ✓Connect an optional physical card
- ✓Keep phone lookup available
3. Let the relationship work
Use the account across deposits, purchases, and trusted merchant credit.
The customer can add value for future visits, spend it over time, and use merchant credit if the business approves a limit for that relationship.
- ✓Deposit with the business
- ✓Spend available value later
- ✓Use merchant credit when approved
- ✓Return to the same account at an active branch
4. Keep it visible
Let customers and the business understand the relationship from their own side.
Customers use a separate account view. Managers and owners use the deeper controls needed to understand value, credit, staff service, branches, and the health of the customer relationship.
- ✓Customer balance and activity view
- ✓Manager credit and correction controls
- ✓Branch summaries and owner reports
- ✓Subscription that grows with active branches
The workflow
The first Dumu relationship can begin in four clear stages.
Setup is guided so staff do not have to make business decisions while a customer waits.
- 01
Start the business
Create the organisation and begin the 30-day full trial.
- 02
Prepare the team
Add the first branch, staff roles, and shared service terminal.
- 03
Give a customer an account
Welcome the regular customer and connect a card or digital pass.
- 04
Continue on every return
Deposit, spend, use approved credit, and keep the same relationship active.
Questions business owners ask
Understand how how it works fits the customer relationship.
Clear answers help you decide whether Dumu matches the way regular customers already interact with your business.
Do I need a payment card to start Dumu?+
No. Creating the Dumu business begins a 30-day full trial without requiring a payment card at that step.
Can I bring existing regular customers into Dumu?+
Yes. Owners can create customers individually or use the customer import workflow with preview and confirmation.
Does Dumu require special payment hardware?+
No. Dumu is a responsive web application for customer relationships. Physical Dumu loyalty cards are optional access tools, not payment cards.
What happens after the trial?+
The business selects a plan based mainly on active branch capacity. Existing customer relationships and history remain even if new activity pauses after trial expiry.
Make the next visit part of today
Give regular customers a lasting account with your business.
Start with your real branch, team, and customer relationships. No payment card is required to begin the full 30-day trial.