DumuCustomer accountA lasting account withYour business
Grow with the branches serving your customers
Choose a plan for the size of the relationship your business is building.
Every standard Dumu plan supports the lasting customer-account experience. Pricing changes with active branch capacity, not with normal customer deposits, purchases, credit use, or account activity.
Start with the full 30-day trial, build the real customer experience, and then choose monthly or annual capacity for one, three, ten, or custom active branches.
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DepositBuild value for later
↻
Come backThe relationship continues
Physical Dumu cards
Card pricing that gets better with quantity.
All prices below are per card.
The relationship is included
Do not pay more each time a customer comes back.
Standard pricing does not add a percentage fee to deposits or purchases, a credit-usage fee, a normal account-activity fee, or an aggressive per-staff charge.
- ✓No percentage on customer deposits
- ✓No percentage on customer purchases
- ✓No fee for normal merchant credit use
- ✓No normal transaction-count cap
What every plan enables
Build the same lasting customer experience at every plan level.
The customer relationship remains centred on accounts, deposited value, spending over time, merchant credit, cards and passes, customer access, staff service, and responsible business controls.
- ✓Lasting customer accounts
- ✓Deposits, spending, and merchant credit
- ✓Digital pass and physical-card workflows
- ✓Owner workspace, staff terminals, and customer view
Branch capacity
Change plans without deleting the customer relationships you built.
If a paid plan supports fewer active branches than the business created during the trial, the owner chooses which branches remain active. Customer accounts and prior relationships stay preserved.
- ✓Monthly or annual billing
- ✓Active branch capacity by plan
- ✓Inactive branches keep their prior context
- ✓Upgrade later to reactivate more locations
The workflow
Understand the relationship first, then choose the capacity.
The trial gives the business time to see how Dumu works with real branches, staff, and regular customers.
- 01
Begin the full trial
Create the Dumu business without a payment card at the start.
- 02
Build real relationships
Set up branches and staff, then welcome regular customers into lasting accounts.
- 03
Choose the plan
Select monthly or annual capacity for the required active branches.
- 04
Keep growing
Move to a higher plan when more branches need to serve the same customer promise.
Questions business owners ask
Understand how pricing fits the customer relationship.
Clear answers help you decide whether Dumu matches the way regular customers already interact with your business.
How long is the full trial?+
The Dumu full trial lasts 30 days from creation of the business organisation.
What determines which plan I need?+
The standard plans mainly differ by active branch capacity: one for Start, up to three for Business, and up to ten for Pro. Enterprise is custom.
Does Dumu charge for every deposit or purchase?+
No. The standard pricing model has no percentage deposit fee, percentage purchase fee, or normal per-activity charge.
How much do physical Dumu cards cost?+
Physical cards are priced per card by order quantity: TSh 10,000 for 10–49, TSh 9,000 for 50–99, TSh 8,500 for 100–199, TSh 7,000 for 200–499, TSh 6,000 for 500–999, and from TSh 5,500 for 1,000 or more cards.
What happens to customer relationships if a subscription expires?+
Existing data remains available to authorised owners, while new financial activity pauses until the business activates a suitable subscription.
Make the next visit part of today
Give regular customers a lasting account with your business.
Start with your real branch, team, and customer relationships. No payment card is required to begin the full 30-day trial.