DumuCustomer accountA lasting account withYour business
Protect the relationship
Make the customer promise flexible without giving away control.
Dumu separates owner access, trusted devices, staff sessions, customer access, and manager decisions so the relationship can stay convenient and responsible.
Customers experience continuity. Behind that experience, the business keeps clear responsibility for who can approve credit, change account value, correct mistakes, and view private controls.
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DepositBuild value for later
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Come backThe relationship continues
Separate identities
Do not make one shared customer experience depend on one shared login.
Owners, devices, staff members, and customers each use the access method appropriate to their role in the relationship.
- ✓Phone OTP for the owner
- ✓One-time activation for the branch device
- ✓Individual PINs for staff sessions
- ✓Separate phone verification for customer access
Responsible decisions
Keep merchant credit and sensitive changes with the people accountable for them.
Routine staff can serve regular customers without receiving every business permission. Manager roles handle merchant credit, corrections, reversals, and account review.
- ✓Operator and manager roles
- ✓Manager-controlled customer credit
- ✓Reasons for sensitive changes
- ✓Account review and reconciliation tools
Trust when something goes wrong
Correct the account in a way the business can still explain.
Dumu keeps controlled adjustments and reversals connected to the customer account instead of making a past interaction silently disappear.
- ✓Preview important account changes
- ✓Duplicate-safe submission handling
- ✓Controlled adjustment and reversal flows
- ✓Branch and staff context for responsible review
The workflow
Convenient for the customer, appropriately controlled for the business.
Each access layer answers a different trust question without making the customer experience feel administrative.
- 01
Verify the owner
The person managing the Dumu business signs in through phone OTP.
- 02
Trust the service point
A terminal is activated for the correct business and branch.
- 03
Identify the staff member
An individual PIN starts the current service session.
- 04
Control the decision
The role determines whether routine service or manager approval applies.
Questions business owners ask
Understand how trust and control fits the customer relationship.
Clear answers help you decide whether Dumu matches the way regular customers already interact with your business.
Can every staff member approve merchant credit?+
No. Dumu treats merchant credit and sensitive account changes as manager responsibilities.
Why are device activation and staff PINs separate?+
Activation confirms the approved branch device. The PIN identifies the current staff member and their role on that device.
Can a customer enter the business workspace?+
No. Customers use a separate verification and account view designed only for their relationship with the merchant.
How are mistakes corrected?+
Authorised managers use controlled adjustment and reversal flows so the business can explain both the original interaction and the correction.
Make the next visit part of today
Give regular customers a lasting account with your business.
Start with your real branch, team, and customer relationships. No payment card is required to begin the full 30-day trial.